![]() ![]() Do everything you can to reduce the effort of the wonderful folks offering to help you.Īfter solving your problem, please mark it as solved by clicking 'flair' and confirming the 'solved' tag. ![]() State everything you have tried and all the guides/tutorials/sites you have followed as well as why they were unsuccessful. Try to research your issue before posting, don't be vague. The subreddit is only for support with tech issues. ![]() Please include your system specs, such as Windows/Linux/Mac version/build, model numbers, troubleshooting steps, symptoms, etc. Live Chat ~Enter Discord~ Submission Guidelines Check your hub's manual to learn whether the hub should be powered with an AC/DC adapter.Check out our Knowledge Base, all guides are compiled by our Trusted Techs. If your installation includes a USB hub (a device that multiplies the number of USB ports available), and the UPS is plugged into it, check that the hub is receiving power. Consult your computer documentation for details on how to enable the USB Port.ĥ. Make sure that the USB port is enabled in your computer BIOS. If either HID or this driver does not display, proceed with the steps below.Ĥ. You should see a driver called American Power Conversion USB UPS. From the Device Manager select Human Interface Devices (HID). If PowerChute had previously been install the drive would be APC UPS.ģ. Note: If configuring for native shutdown via Control Panel - Power Options the driver should be HID UPS Battery. If they are missing from the system you will need to install them via the Windows OS install media. hidclass.sys, hidparse.sys, and hidusb.sys are included with the Windows OS.Verify that hidclass.sys, hidparse.sys, and hidusb.sys are available.If the HID UPS Battery driver does not load automatically when the USB cable is connected to the UPS Go to the Windows Control Panel - All Control Panel Items - Device ManagerĢ. Troubleshooting Windows USB Communicationsġ. If you wish to change from a USB port to a serial port, you must re-install the PowerChute Business Edition Agent. NOTE: The communication port is no longer configurable within the Agent in v9.5 and above. Make sure that PowerChute Business Edition is configured to use the correct communication port. To stop and restart the service open a command prompt as an administrator and enter the command sc stop apcpbeagent Once stopped enter sc start apcpbeagentĥ. With the correct cable attached, stop and restart the PowerChute Business Edition Agent service, "APC PBE Agent". UPS Typeĩ40-0273 (USB) Standard USB cable must be USB-IF certifiedĤ. For USB communications, the cable must be USB-IF certified. Note: The serial communications cable is not a standard RS-232 cable and differs depending on the UPS type. If you are using USB communications, make sure that the USB cable that came with the UPS is connected from the USB port on the UPS to the USB port on your computer. If you are using serial communications, check a) that you are using the serial cable that came with the UPS and b) that it connects the serial port on the UPS to the serial port on your computer.ģ. To verify the service is running open a command prompt as an administrator and enter the command sc query apcpbeagentĢ. Check that the PowerChute Business Edition Agent service is running, named "APC PBE Agent". Troubleshooting Communications on Windows: ![]() See resolution / troubleshooting for list Additional Management Cards and Options.NetShelter Wall (Mounted) Transfer SwitchesĮcoStruxure Service Plan for Three-Phase UPSĮxtended Warranties - Critical Power & Cooling NetShelter Shelving & Mounting Accessories Sensors / Cameras / Licenses / Accessories Uniflair Ceiling Mounted Split Room Cooling ![]()
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